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White Papers and Articles By Date

"Porter and Teisberg put health care on the CEO's agenda" Review of Michael Porter and Elizabeth Olmstead Teisberg's Redefining Health Care:  Creating Value Based Competion on Results, Harvard Business School Press, 2006, pre publication review of article to be published in Strategy and Leadership magazine.

Deloitte Consulting: Managing Webmavens: Relationships with Sophisticated Customers via the Internet can Transform Marketing and Speed Innovation, (with Jonathan Copulsky), February 2006

Deloitte Consulting: Building the Consumer Connection: Or How to Succeed in High-Tech Retail (with Chris Abess), (November 2005)

Deloitte Consulting: Pricing Strategy and Execution: an overlooked way to increase revenues and profits (with Mike Simonetto), (November 2005)

Deloitte Consulting: Strategies for Mature Products (with Ken Hutt), (April 2005)

Launching New Products and Relaunching Failed Products: Services and Solutions Make More Sense

Customer Service Case: When co-creating value with customers goes wrong. (February 2004)

Jointly Creating Value with Customers (January 2004)

Improving IT Performance (November 2003)

Value Leverage - Strategies for the resource constrained (October 2003)

"Relaunching failed products" (October 2003)

"Thinking strategically about outsourcing with the Value Profit Chain model" May 2003

"Decentralization, Disease and Terrorism. " How disease and terrorism change the economics of broadband and transportation. (April 2003)

"Managing the ecosystem for innovation" Review of Open Innovation by Henry Chesbrough, HBS Press, 2003, (March 2003)

Strategy and Ethics How strategy, ethics and fiduciary responsibilities connect. The role of the board of directors and new directions in corporate governance. (January 2003)

Selling Advanced Telecom Services WIth Business Cases to Telcos and xSPs (August 2002)

A guide to improving your sales success to network service providers such as telephone companies (ILECs, CLECs, xSPs) using business cases and various types of return measures.  This 25 page white paper addresses the issue of how to market, price and sell in the most difficult telecom market ever.

Table of Contents and Executive Summary of White Paper

Selecting the Right Information Management Project (September 2002)

Not the same old waltz Review of Who Says Elephants Can't Dance by Lou Gerstner, HarperBusiness, New York, 2002

Guerilla Marketing For High Tech Firms (March 2002)

Relaunching failed high tech  products (March 2002)

White Paper Development: Increase your revenues by focusing upon client performance improvement (January 2002)

Increase your profits (January 2002)

Executing the plan? (December 2001)

After the recession, what? (December 2001)

Are you a good investment? (August 2001)

Bootstrapping a product launch (August 2001)

The end of an era in software - the birth of the solution channel (June 2001)

Drivers of high tech sales - a guide on how to grow your business (March 2001)

Improving Sales Performance: The Economics of High Tech Sales (2001)

Product Launch Checklist (2001)

Twelve Rules for Launch Success (2001)

Modeling Your Sales Strategies (2001)

Fixing Internet and Software Companies (January/June 2001)

Turn Around! A brief guide to starting, growing and turning around your software or Internet business.

Information on  Davidson, Gellman and Chung, Riding the Tiger, Jist Publications, 1999. (HarperCollins Canada, 1997, First Edition)

Best practices in information management strategy, project management and IT governance.